From the Trenches…

To whom it may concern: I would like to take this opportunity to write about our experiences with Electric Motor Supply Company.  Our company has done business with EMSCO for many years, purchasing motor control centers and various other electrical equipment.  We resell this equipment to our customers across theU.S.and around the world, in combination with the forest industry and biomass combustion machinery which we manufacture. In every case, we have found EMSCO to be an excellent company to deal with.  All of their staff is friendly and helpful, and I cannot remember any time when their response was less than prompt.  Many times we have received a quotation the same day of our request, and the delivery schedule is always quick. We typically purchase refurbished units to provide our customers with the most economical solution, and have been very satisfied with the quality of the equipment which EMSCO has furnished.  We have found them to be very thorough and attentive to detail when performing the refurbishing work, replacing any parts which may beat all questionable with new.  In all our years of doing business with them there have only been a few occasions when something didn't work right.  In those rare cases one phone call was all it took, and a replacement part arrived right away.  They definitely stand behind their work without quibbling – refreshing in this day and age. I've also personally appreciated the technical support provided when I've been in the field and had questions on how to best configure the Benshaw electronic soft-starts which EMSCO provides when we have applications with large or hard-to-start motors.  Any time I've had questions it is reassuring to find that they either know the answer straight off or quickly find someone who does.  They have also been very helpful and knowledgeable to consult with when planning the configuration of the equipment for the end customer. We would highly recommend that anyone needing motor control centers, starters, or other electrical equipment consider doing business with EMSCO.  We do business with many vendors, and our experience indicates that they are a first-tier company which provides solid, well-founded solutions and products at an economical price. Sincerely, Daniel T. Meis President & Systems Designer